Values, Ethics and Compliance
Ethics: Holding to what we know is right, we can conduct business successfully
While our values form the cornerstone of our ethical standards–who we are, who we have been and who we will be tomorrow–our TECO Energy Code of Ethics & Business Conduct sets out the ethical standards and expectations by which we decide and execute our day-to-day business activities.
Our five values form the umbrella under which we do business every day and under which team members interact with one another, our customers and other stakeholders. They are our framework for leadership and help create a place where people want to work, an organization that is an asset to the community and a business in which investors want to invest.
Safety: We emphasize a safe work environment and a culture of looking out for the safety and well-being of each other, our customers and our community. We believe that safety of life outweighs all other considerations.
Integrity: We hold ourselves to the highest ethical behavior in all of our business activities, including legal, regulatory, financial, operational and environmental matters. We honor our commitments.
Respect and Concern for Others: We value differences, development, teamwork, open communications and continuous learning. We treat all stakeholders, customers, team members, business partners and investors fairly. We communicate openly and in a timely way with all stakeholders.
Achievement with a Sense of Urgency: We work, as a team, with speed, sound judgment and diligence toward common goals. We support the business strategy and accept ownership and personal responsibility for our actions.
Customer Service: We realize customers are why our organization exists. We treat them fairly and provide high-quality services.
Ethics and Compliance
Code of Ethics
Our four businesses are united by ethics, rules of conduct and values that are practiced and reinforced at all levels. All team members agree to abide by the company's Code of Ethics as a condition of employment and participate in training and refresher training at least every two years.
TECO Energy's Code of Ethics & Business Conduct, an integral part of TECO Energy's Ethics & Compliance Program to promote and enforce doing the right thing. The Code provides information on compliance, ethical business conduct and the resources available to our team members. It also provides suggested ways to resolve issues or raise concerns. The Code also summarizes information with respect to the laws, regulations and policies that our company must follow. It offers direction on how to discuss concerns and report allegations, and outlines the expectation that we will act with integrity and treat others with respect in our daily business environment.
The Corporate Ethics and Compliance Department distributes an annual business conduct questionnaire to all officers and management-level team members. The questionnaire provides us a method to appraise compliance with our policies on business ethics and outside business interests, and the opportunity to resolve actual or potential conflicts of interest or similar situations in a reasonable manner.
The Corporate Compliance Oversight Committee is a multi-disciplined group representing the various substantive areas and diverse businesses within TECO Energy and each of its operating companies. The Oversight Committee has responsibility for ensuring the ongoing administration, monitoring, review and modification of the Corporate Ethics and Compliance program.
The Corporate Compliance Operating Committee is also a multi-disciplinary group and is comprised of leaders with responsibility for knowing and establishing standards and procedures in their various areas to help reduce the prospect of non-compliance and criminal conduct, and who communicate the standards and procedures through training and other means as appropriate in their specific areas.
All TECO Energy team members receive training on the Code of Ethics & Business Conduct. New team members receive the Code of Ethics & Business Conduct and agree to abide by the standards when they are hired as a condition of employment. Refresher training is conducted for all board members and team members at least every two years. The training is continually updated as appropriate. Each recipient provides written acknowledgment of the completion of the training.
TECO Energy has established several reporting systems to allow team members, officers, directors, stakeholders and customers to make ethics and compliance inquiries or reports, remaining anonymous if desired.
An online reporting mechanism also is available for inquiries and reports.
The Corporate Ethics & Compliance website can also be accessed through the company intranet available to all team members.
A specific post-office box, and direct email link identified on the Ethics & Compliance section of the TECO Energy website have been established to facilitate reporting directly to the board.
Also, a 24 hours a day and 7 days a week confidential Guide Line is available for annoynymously reporting or inquiring about ethics and compliance issues.