TECO Peoples Gas again ranks highest in customer satisfaction in region in J.D. Power study
TAMPA, September 16, 2015
For the third consecutive year, the residential customers of TECO Peoples Gas have ranked the utility highest in customer satisfaction among midsized natural gas companies in the south region in the J.D. Power annual study.
“We are so proud that our customers have recognized our efforts again,” said Gordon Gillette, president of TECO Peoples Gas. “Our team members take customer service seriously – it is one of our core values – and they work hard each and every day to make our customers feel special.”
TECO Peoples Gas ranked highest in customer satisfaction in residential natural gas service among midsized gas utilities in the south region, which includes eight states. The company ranked the highest in price, communications and customer service among its peers in the region segment.
J.D. Power’s 2015 Gas Utility Residential Customer Satisfaction Study is based on more than 66,000 responses from residential customers of the 83 largest gas utilities across the continental United States. The study was conducted between September 2014 and July 2015. It analyzed satisfaction in six categories: billing and payment, price, corporate citizenship, communications, customer service and field service.
TECO Energy Inc. (NYSE: TE) is an energy-related holding company with regulated electric and gas utilities in Florida and New Mexico. Tampa Electric serves more than 700,000 customers in West Central Florida; Peoples Gas System serves more than 350,000 customers across Florida; and New Mexico Gas Co. serves more than 510,000 customers across New Mexico. Other TECO Energy subsidiaries include TECO Coal, which owns and operates coal-production facilities in Kentucky, Tennessee and Virginia.